Shipping Policy

Delivery Policy
1. Reservation Documents
- All reservation confirmations are sent to the customer via email or SMS after payment is received.
- The confirmation document includes tour details, dates, scope of services, and contact information.
2. Electronic Ticket and Program Delivery
- Electronic tickets and tour programs are delivered digitally (email, mobile application, or WhatsApp).
- No physical documents are sent; all documents are valid digitally.
3. Delivery Time
- Reservation confirmations and documents are delivered to the customer within 24 hours after the payment process is completed.
- For urgent reservations, documents are sent within a maximum of 2 hours.
4. Changes and Updates
- In case of changes to the tour program, updated documents will be resent via the same communication channel.
- The customer is responsible for checking the most up-to-date documents.
5. Communication and Responsibility
- The customer is responsible for providing correct email and phone information. - The company takes all necessary measures to ensure timely delivery of documents; however, it is not responsible for any disruptions that may occur due to incorrect contact information.